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Month: August 2014

Announcing The BEACON Way

We hear about them often … Toyota, Mayo Clinic, Amazon, even Starbucks. These are organizations that have a way of doing things so their product or service is always excellent, is consistent over time, and is delivered in a way where customers count on a reliable and predictable experience. Beacon has a number of good management and operating systems available, but due to our newness as an operating company, these management systems need to be clearly defined, well understood, and widely deployed and integrated in a single operating system, i.e. THE BEACON WAY. This new management system needs to...

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Giving a Piece of Yourself to Save Lives

Did you know you could save the lives of 3 people, and you don’t even break a sweat doing it? Donating blood is about the most ordinary, yet most rewarding act of kindness you can do to help the health of another human being. Consider that if you give a pint of blood every 56 days from age 18 to age 75, you could potentially save the lives of 1,008 people! Working for Beacon you understand the need for blood. Accidents can happen anytime of the day. Blood transfusions are needed for people undergoing surgery. Premature infants are born...

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We Love Our Volunteers

It’s impossible to imagine how Beacon Health System could be as successful as we are without the generosity of our outstanding volunteers. Thank you to our hundreds of dedicated volunteers for what you do to help patients, visitors and staff. “We have been blessed with a great group of people who volunteer their time to help us in serving our community inside our hospital walls,” says Karra Heggen, R.N., MSN, Vice President of Nursing at Elkhart General. Click here to see a full list of our volunteers! Want to Volunteer? Elkhart General Auxiliary Visit egh.org/Auxiliary or call 574.523.3307 Memorial...

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In the Spotlight: Operators

When you receive great customer service, it can make all the difference in your experience at a restaurant or store. The same idea applies when calling a business to ask for something: you want a personable, knowledgeable person on the other end who can help you. Beacon operators at Elkhart General and Memorial Hospital strive to do that every day when people call our health system. Operators answer and manage thousands of calls monthly from the hospital switchboard and information desk; assist visitors to our facility by providing them with directions, registration information and various other requests; and facilitate...

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Cause for Celebration

Many of our associates, because of their knowledge and expertise, are called upon to speak at events regionally, statewide and nationally. Bri Poorman, BSN, R.N., CMSRN, Post-Surgical Care Unit Shift Coord/Med-Surg RN Educator, recently spoke at the Indiana Hospital Association’s Hospital Engagement Network “Partnership for Patients Regional Road Show.” She was the hospital speaker at the Fort Wayne event, which concentrated on patient and family engagement and catheter-associated urinary tract infection prevention. As a speaker, Bri shared Elkhart General’s success story, an overview of efforts that have supported a decrease in catheter-associated urinary tract infection, and how changes have...

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